Terms & Conditions

Shopify Terms 

We use Shopify to facilitate the sale of our products via this website.  Please refer to the Shopify website for details of their terms of sale and privacy policy.  
 

Returns Policy 

Please refer to our dedicated Returns Policy webpage for more information. 
 

Allergens 

Our products may contain allergens. Please refer to the packaging on each product for the full list of ingredients and allergens or contact us directly to enquire about allergens in our products. 
 

Delivery 

We endeavour to dispatch your order within three (3) working days of receiving your order (Monday to Friday, excluding public holidays). You will receive an email with your tracking number once your order has been dispatched. Processing may take longer during certain times of year, or due to unforeseen events. We do not process orders until our relevant payment processor confirms to us that it has received payment for the relevant Goods. 

Delivery of your order in Australia is usually between 5 – 10 business days from the dispatch date. Delivery times vary depending on delivery location and are subject to change. We do not have any control over delivery times once orders have been dispatched from our warehouse.  

For information on Australia Post’s and StarTrack’s standard delivery times and delivery terms, please visit their websites.

Delivery is to locations in Australia only. Deliveries to PO Boxes or Parcel collection points cannot be accepted at this time.

Authority to Leave

All parcels will be delivered with 'Authority To Leave' for the courier, granting permission for the goods to be left without a signature if no one is home. By providing Authority To Leave you will waive any delivery protection in the event something were to happen to the unattended package.

 

Shipping Fees 

Delivery charges cover packaging and delivery cost. Delivery charges will be charged in addition to the prices of Goods purchased from us. Flat rate shipping is $10AUD for Australian-wide deliveries. The delivery fee is set out in the ‘Cart’ section of the Website when you place an order for Goods. Free shipping is applied to orders over $75AUD within Australia for standard delivery. 

 

Order Cancellation 

Orders may be cancelled with 24 hours by notifying our customer support team via the Contact Us form.

 

Ownership of Intellectual Policy 

Arnott's owns the copyright to all material on this site and the trademarks displayed on this site.  Nothing on this site should be construed as a license to use the copyright or trademarks.  

 

Australia Only 

Australia only delivery. This website may be accessed throughout Australia and overseas.  We make no representations or warranties that the content of this web site complies with the laws of any country outside Australia. If you access this website from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.  

 

Change of Terms 

We reserve the right to alter these terms.  Products are advertised subject to availability.  Price information is subject to change without notice.  We do not guarantee to keep this web site updated.