Terms & Conditions

Shopify Terms 

We use Shopify to facilitate the sale of our products via this website.  Please refer to the Shopify website for details of their terms of sale and privacy policy.  

Returns Policy 

Please refer to our dedicated Returns Policy webpage for more information. 


Our products may contain allergens. Please refer to the packaging on each product for the full list of ingredients and allergens or contact us directly to enquire about allergens in our products. 


We endeavour to dispatch your order within three (3) working days of receiving your order (Monday to Friday, excluding public holidays). You will receive an email with your tracking number once your order has been dispatched. Processing may take longer during certain times of year, or due to unforeseen events. We do not process orders until our relevant payment processor confirms to us that it has received payment for the relevant Goods. 

Delivery of your order in Australia will vary depending on delivery location and are subject to change. We do not have any control over delivery times once orders have been dispatched from our warehouse. All orders are dispatched from New South Wales.

For information on Australia Post’s standard delivery times and delivery terms, please visit their website.

Delivery is to locations in Australia only. Deliveries to PO Boxes or Parcel collection points cannot be accepted at this time.


Signature on Delivery

All parcels will require a signature on delivery. We recommend that someone be present during business hours to accept and sign for your delivery. If no one is present to accept delivery, a parcel collection notice will be left at the delivery address with instructions on how to collect your order.


Shipping Fees 

Delivery charges cover packaging and delivery cost. Delivery charges will be charged in addition to the prices of Goods purchased from us. Flat rate shipping is $10AUD for Australian-wide deliveries. The delivery fee is set out in the ‘Cart’ section of the Website when you place an order for Goods. Free shipping is applied to orders over $99AUD within Australia for standard delivery. 


Order Cancellation 

Orders may be cancelled with 24 hours by notifying our customer support team via the Contact Us form.


Ownership of Intellectual Policy 

Arnott's owns the copyright to all material on this site and the trademarks displayed on this site.  Nothing on this site should be construed as a license to use the copyright or trademarks.  


Australia Only 

Australia only delivery. This website may be accessed throughout Australia and overseas.  We make no representations or warranties that the content of this web site complies with the laws of any country outside Australia. If you access this website from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.  


Change of Terms 

We reserve the right to alter these terms.  Products are advertised subject to availability.  Price information is subject to change without notice.  We do not guarantee to keep this web site updated.