We are committed to providing you with a quality product. Our returns policy applies to all purchases made on our website (www.arnotts.com/store) and is in addition to your statutory rights, including under the Australian Consumer Law.
Unfortunately, unless the goods are faulty, incorrect, wrongly described, damaged or otherwise fail to meet a consumer guarantee, we don’t offer refunds or exchanges on any items.
Where an item is damaged through your misuse or abnormal use, we will not provide a refund or replacement.
We will require satisfactory proof of purchase before providing a refund or replacement for goods under this policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, known as consumer guarantees. You are entitled to a replacement or refund for goods which do not meet the consumer guarantees and compensation for any other reasonably foreseeable loss or damage that is caused by the failure to meet a consumer guarantee.
How to return your items
If the goods are faulty, incorrect, wrongly described, damaged or otherwise fail to meet a consumer guarantee, please contact our customer experience team via email at email@example.com, and include the following information:
- the order number;
- clear photograph(s) of the goods; and
- a description of the goods and the defect.
We will send you a prepaid returns label for you to return the goods to us. We may also request further information in order to enable us to process your claim.
All products returned to us are checked by our Returns Department. If you are entitled to a refund, then we will refund the price of your item. Refunds are usually processed within 10 business days of receipt of a returned item.
For further information, please contact our customer experience team via email (firstname.lastname@example.org) or phone 1800 24 24 92.