FAQs

 

Can I order from overseas or deliver to PO Boxes?

We can currently only accept and deliver orders in Australia. Deliveries to PO Boxes or Parcel collection addresses are also not accepted by our shipping partners.

Do Orders need to be signed for on Delivery?

All parcels will be delivered with 'Authority To Leave' for the courier, granting permission for the goods to be left without a signature if no one is home. By providing Authority To Leave you will waive any delivery protection in the event something were to happen to the unattended package.

 

 Can I track my order?

Once your order is dispatched you will receive an email with tracking details. Please use this to monitor the status of your delivery.

I’m unhappy with my purchase, what can be done?

In the first instance please contact our customer experience team via email: consumer@arnotts.com to discuss your concerns.

My order hasn’t arrived yet, what do I do next?

If you have waited for more than 15 business days without receiving your order please contact our customer experience team via email: consumer@arnotts.com with your order number and tracking details.

Can I change my delivery address or order details?

Orders will be dispatched as soon as possible. Due to this we are unable to alter delivery addresses or product orders.

My product arrived damaged, what should I do?

If in the unfortunate event that your order arrives damaged please reach out to our customer care team with your concerns via email: consumer@arnotts.com. Please have your order number and details on hand to assist our team with investigating your order promptly and efficiently.  

What percentage of my purchase will be donated to the Arnott’s Foundation?

10% of all proceeds from items purchased on the Tim Tam store will be donated to the Arnott’s Foundation to continue its incredible work supporting organisations such as: Camp Quality, Driver Reviver and Princess Fairy Sparkle.

Can I personalise any of the products on the Tim Tam Store?

Personalisation is not currently available via the Tim Tam store